QZMasters.com terms and conditions

This service is offered by Skill Games ApS (QZMasters.com) - Adelgade 12, 1, 9000 Aalborg, Denmark. VAT: 32341128. The following Terms and Conditions constitute the entire agreement between the Service Provider (Skill Games ApS) and the User.


These Terms and Conditions apply to the purchase of items at QZMasters.com for delivery in Canada, unless otherwise expressly agreed.
To shop at QZMasters.com you must be 18 years or older and in possession of a valid payment card, which we accept. However, if you have not yet reached the age of 18, you may still buy items if you have obtained your guardian's consent or are otherwise legally authorized to make the purchase.

HOW TO SHOP WITH US

Select the items you want to buy and put them in the "Shopping Cart". You can correct the contents of the shopping cart, and you can continuously check the contents and the price of the items right up until placing the actual order. All prices at QZMasters.com include VAT, any other fees and shipping.
Click on "Shopping Cart" when you are ready to order and enter your name, mailing address, email address, telephone number, payment method and select a shipping method (where possible).
You can change the contents of the shopping cart until you confirm your purchase by pressing the "Continue to Payment" button. Your order will then proceed to QZMasters.com.

MEMBERSHIPS

QZMasters.com memberships give you access to special membership offers, unique product prices, etc. It is optional whether you want to shop as a registered member at QZMasters.com. The membership is an option, which you actively make while placing the order, or directly using the registration pages.


MEMBERSHIP TERMS AND CONDITIONS
Only apply if you have actively selected a membership. It will be indicated in your email and directly on your profile if you have selected a membership.

1. Benefits
The memberships give you access to special membership offers and discounts on products at QZMasters.com.

 In fact, we are so confident in our prices that if you find the price cheaper anywhere else, we will match that price. This applies to all paying members.
At the same time, we offer a 14-day return policy: If you cancel the purchase, you can return any unopened product for a full 14 days from the date of shipping.
Paying members always get free shipping with their membership.
Members have access to a special hotline (you will find the number in your order confirmation, or through your profile after activating your membership). Our phones are open Monday to Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 4 p.m. Please remember to have your order number ready when contacting support (English language).

2. Payment
Our service is invoiced on a monthly basis using your Payment Method on the calendar day, corresponding to the start of your paid membership. This is to ensure that all users have uninterrupted access to the website. In some cases, the time of your invoice may change, for example if your Payment Method has not been fully established or your paying membership began on a day that is not included in a given month. If you have prepaid for a month but decide to cancel your membership, the membership will continue until the end of the prepaid period.
Your payment will be made using an encrypted SSL connection and will appear on your bank statement as follows: QZMasters.com +64 9887 4698
We may change the price for the services, including recurring subscription fees, the Pre-Paid Period (for periods not yet paid), from time to time and will communicate any price changes to you in advance (7 days) and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the service after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the services prior to the price change going into effect.

3. Order
You will receive a confirmation by email from noreply @ QZMasters.com nwhen you have completed the payment, and always have access to your order history at QZMasters.com through your profile. Private individuals who are 18 years or older can sign up for memberships. Most products will have a maximum purchase of one per product per membership, as purchases are often made below the purchase price. One membership is permitted per household. and it is thus not permitted to create multiple accounts with the same address. We reserve the right to post-invoice the normal selling price for non-members when purchasing more than one of the same item within 30 days.

4. Subscription Terms & Conditions
By subscribing, you give QZMasters.com permission to charge the agreed amount in advance on a monthly basis. You may revoke your permission for us to charge the amount to your card at any time.
You may also dispute "unauthorized charges" to your card provider, however, no later than eight weeks after the charge, unless otherwise stated in your agreement with the card provider.
When changing the membership price at QZMasters.com, you will be informed by email from noreply @ QZMasters.com as well as on your QZMasters.com profile.


5. Cancellation of Membership
You may cancel your membership(*) at any time, and you will continue to have access to QZMasters.com until the end of your monthly invoicing period. We do not refund or credit any commenced membership periods or part thereof. To cancel your membership, go to the "Profile" page and follow the cancellation instructions. If you cancel your membership, your account will automatically close at the end of the current invoicing period. You may also contact Customer Service by email before the period expires.
* It is not possible to cancel your membership within the first 24 hours due to the registration process in our systems.
If your payment card expires soon or has expired, you can enter your new card number on your QZMasters.com profile, profile, and thereby secure your continued membership. Products ordered during the membership period will be delivered, even after the membership period may have ended.

6. Cardholder Liability
You must pay the full amount for the entire selected membership period and subsequent subscription charges, unless the subscription has been terminated in the meantime, cf. the above rules for cancellation.

7. Right of Cancellation
If you cancel your purchase, you will get your money back. You may cancel your subscription if you have not used it within 14 days.
We will refund the amount to you without undue delay and no later than 14 days from the day we have been notified that you wish to cancel the agreement. We will refund the money with the same means of payment that you used at the time of purchase, unless otherwise agreed. 



PAYMENT FOR PRODUCTS

QZMasters.com monly accepts the following credit cards: VISA, Mastercard
Your payment will be made using an encrypted SSL connection and will appear on your account statement such as: QZMasters.com +64 9887 4698
- We do not charge any card fees.
- Credit card details are never saved.
- The amount will not be charged to your card until the item has been shipped.
- Payments can be split into several smaller installments to ensure safe and fast collection and delivery.
- For certain Payment Methods, the issuer of your Payment Method may charge a foreign transaction fee or other costs. Check with your Payment Methods service provider for details.

SHIPPING

QZMasters.com is a total concept where the end user is not given the opportunity to choose shipping company/companies or shipping prices, since these are automatically selected and included in the final price. This is also the basis for the 'below-market' prices on products that QZMasters.com offers in the form of memberships. Once you have placed your order, it is sent to our warehouse (own and/or third party) for processing and shipping. Please allow 1-2 business days for processing and shipping of your order.
- Standard delivery: 5-7 business days
- Express delivery: 2-4 business days
Please note: There may be cases where the shipment is delayed due to circumstances beyond our control. Should this happen, we will strive to advise our customers about such delays as soon as possible.
All orders are shipped from our warehouse provider ZooFactory which will be listed on the package and receipt.

PRICE GUARANTEE

At QZMasters.com we strive to ensure you the best price on all items you find in our catalogue.
To ensure fair comparison, the price we match must meet these simple requirements before you contact our customer service:
- The item must be in stock in the store we match it with.
- The price guarantee applies to items that are actually available and thus not to door-crasher specials, bulk specials and/or to special offers with limited availability/time.
- The price guarantee does not apply to offers that require membership such as a purchasing association/loyalty clubs or any form of payment to access the offer.

In the unlikely event that you find the same item in stock at a lower price in a Danish store chain or major Danish online store, we will match the price of the item for you. In order to buy the item at the lower price, please contact our customer service before placing your order. We need documentation proving the price before the price guarantee can be applied.

RIGHT OF CANCELLATION

As a consumer, you have a 14-day right of cancellation when you shop with us.
The cancellation period will expire 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several shipments or parts, the cancellation period will expire 14 days after the day you receive the last shipment or the last part.
The deadline means that you have 14 days from receipt to notify us if you wish to cancel your purchase. You can send an email to support (a) QZMasters.com use the standard cancellation form, available from our customer service by clicking here.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

CANCELLATION OF PART OF A PURCHASE

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not be reimbursed for any shipping costs if you cancel part of your purchase. If you are not satisfied with your subscription, you can call us at tel. +64 9887 4698 or send an email to support (a) QZMasters.com or visit Customer Service directly.

RETURN

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. You must pay for the package to be returned and you are liable for any damage that might occur during shipping.

CONDITION OF PRODUCT UPON RETURN

If the item has lost value because you have used it in a different way than what was necessary to determine the nature, properties, and functionality of the item, only part of the purchase amount will be refunded. The amount you can get refunded depends on the commercial value of the item, and in some cases, this could mean that you will only be reimbursed for the shipping costs. We recommend returning the item in the original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item.

REFUND OF PURCHASE AMOUNT

If you cancel your purchase, you will get your money back. If the item has lost value, we will deduct the amount that you are liable for.
We will refund all payments received from you (however, this does not apply to shipping costs in cases where you have selected a different form of shipping than the cheapest form of standard delivery that we offer), no later than 14 days from the day we receive your message that you wish to cancel the agreement. We will refund the funds using the same means of payment that you used for the purchase unless we have agreed otherwise.
We may withhold payment until we have received the item unless you send us proof of its return.

Please send the item to:

ZooFactory ApS
ATTN: Returns Processing
Adelgade 12, 1
9000 Aalborg
Denmark

* We only accept packages that are sent directly to this address.

WARRANTY

When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods. This means that you have a 24-month warranty.
If your complaint is justified, it means that the item can either be repaired, exchanged, the purchase price may be refunded or reduced, depending on the specific situation.

You must complain within a "reasonable time" after discovering the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will reimburse you for your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, remember to get a receipt for the shipment so we can reimburse you for your shipping costs.

If you cancel the purchase, the items must be returned to the warehouse, from which it/they were sent. The address can be found in the forwarded order confirmation and the accompanying declaration on the shipment.

We only accept packages sent directly to this address. Remember that the item must always be sent in proper packaging and be sure to get a receipt for the shipment. You are responsible for the package/items until we receive it/them. Therefore, please save the postal receipt incl. any information about shipping costs and any tracking and tracing number(s). When you return the item, please also describe the issue in as much detail as possible. Feel free to use our complaint form, which you will find using the "Return" button on the order on your account here at QZMasters.com. This is not a requirement, but it facilitates our case processing, and minimizes the processing time for your complaint.
When purchasing products for downloading, we guarantee that the item can be downloaded and active for up to three years.
If you are not satisfied with your subscription, you can call us at tel. +64 9887 4698 or send an email to support (a) QZMasters.com or visit Customer Service directly.

GIFT CARD

1. Sale and Delivery
Once you have selected and completed the payment for a gift card, the gift card will be sent by email to the email address provided by you. Remember to check that the content of the email matches your order request.

2. Using the Gift Card
You can use the gift card as payment at QZMasters.com


3. Period of Validity
The gift card is valid for one year from the date of issue unless otherwise stated on the gift card itself. You can redeem the gift card for cash until one year after the card has expired.

4. Loss and Unauthorized Use of Card
The gift card may be used to pay the bearer without identification, and no code or other similar security measures are associated with the card. The gift card must therefore be considered as cash. This means that any loss or misuse of the gift card is your responsibility and your risk. You must therefore bear any losses in that connection. No lost gift cards or unauthorized use of gift cards will be replaced by QZMasters.com. The gift card cannot be frozen if it is lost.

5. Credit Limit
The maximum value of a gift card issued is EUR 150.00.

6. Balance
ou can check the balance on your gift card at https://www.QZMasters.com/giftcard/ by entering the gift code on the gift card.

7. Cash Redemption
You can only redeem the card for cash by sending a copy of the gift card to support (a) QZMasters.com, after which we will check the residual value of the gift card and pay it out. * A small fee will be charged for any withdrawals, according to applicable bank transfer rates.

MISCELLANEOUS

Terms and conditions of this agreement may be amended by the QZMasters.com without prior notice to the user. QZMasters.com reserves the right to any grammatical or spelling errors in the agreement. These Terms and Conditions are governed by the laws of Denmark and will be interpreted in accordance with the Danish courts. The Danish courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

COMPLAINTS

If as a consumer you wish to complain about your purchase, please send an email to support (a) QZMasters.com. If we do not succeed in finding a solution, you can send a complaint to the EU Commission's Online Dispute Resolution portal here - http://ec.europa.eu/odr

Skill Games ApS
VAT: 32341128
Adelgade 12, 1
9000 Aalborg
Denmark


These Terms & Conditions were last updated on 21/11-2024